Professional HOA Management vs. Self-Management Homeowners’ Association Management, more commonly referred to as HOA Management, exists in a few common forms. Some Associations get along well with self-management, meaning that the Board takes care of all Association matters without hiring outside contractors. Others (typically larger or more complex Associations) turn to professional management. Generally speaking, professional management refers...
The Importance of Educating Your Clients Don’t just speak to your customers, take the time to educate them. If you want to keep your clients happy, be sure to educate them on what it is you do and what they can expect from you! This translates to many professions, but here’s a relevant example for...
Outlook is Everything Here is an interesting piece about how negative thoughts can permeate and affect many facets of our lives. The author points out that, in medicine, the negative presentation of an event or therapy can potentially lead to more negative outcomes — she refers to this as the “nocebo effect”. As a leader, you...
New in HOAs Gone Haywire My newest Huffington Post article just went live! This installation explores the idea that, when HOAs are run right, what works behind the signage wall makes it all worthwhile. Read more from #HOAsGoneHaywire now: Click to read the full article on the Huffington Post.
Keeping Brand Promises Whether you provide a service or a product, the lesson is simple: keep your brand promises. And if you can’t keep them, don’t make any! Your brand’s promises, whether they are stated outright or they are implied, work to set you apart from your competition. When those promises are authentic and you make an effort...
Define Success for Yourself From any early age, many of us are instilled with the ultimate goal of being successful. We talk often of success and steps toward achieving it, but what is success at its core? In my opinion, if you hope to be successful in business or elsewhere in life, you first need to define what...
Failure Can Be Beneficial Failure is not always bad; it’s an almost inevitable fact of life. An invaluable trait in business is the ability to accept and take accountability for failure. Many of the world’s most successful people have experienced great failure, but what sets them apart is their ability to learn from the experience. Failure...
Photo/CAI Social CAI National 2017 Recap Earlier this month, I enjoyed the opportunity of speaking at the 2017 Community Associations Institute National Conference, held this year in Las Vegas. As a part of “Ignite: Education in a Flash” , I spoke about the all-too-common feeling of managers being “Caught in the Crossfires”. The topic is an extension...
Creativity in Leadership Creativity is one of the most beneficial skills for a leader to possess. While certain fields inherently require more creativity than others, no business has to be stale. I approach my team with ideas for new business, and welcome their feedback and help making those ideas a reality. I encourage my team to channel their creativity, as well. Having...
Tomorrow is the day! See me speak at my Ignite Session on ‘HOAs Gone Haywire’ tomorrow at the Community Associations Institute 2017 Annual Conference in Las Vegas.
